Effective Date: February 27, 2026
Last Updated: February 27, 2026
Important Notice
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE SuiteSeat PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE PLATFORM. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 15.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SuiteSeat, LLC, a limited liability company organized under the laws of the State of New York("SuiteSeat," "we," "us," or "our"). These Terms govern your access to and use of the SuiteSeatplatform, including our website at https://suiteseat.cloud, mobile applications, APIs, and all related services (collectively, the "Platform").
By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines, policies, or rules applicable to specific services or features, which are incorporated herein by reference.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Platform.
To use the Platform, you must be at least eighteen (18) years of age and have the legal capacity to enter into a binding agreement. By using the Platform, you represent and warrant that you meet these eligibility requirements. The Platform is not directed to, and may not be used by, individuals under the age of thirteen (13) in compliance with the Children's Online Privacy Protection Act ("COPPA"). If we learn that we have collected personal information from a child under 13, we will promptly delete such information.
If you are using the Platform on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" will refer to that entity.
SuiteSeat provides a cloud-based software-as-a-service ("SaaS") platform designed for barbershops, salons, nail studios, lash studios, spas, and related beauty and grooming businesses. The Platform offers the following categories of services:
The specific features available to you depend on your subscription plan. We reserve the right to modify, suspend, or discontinue any feature or service at any time, with or without notice.
To access certain features of the Platform, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
We reserve the right to suspend or terminate your account if any information provided is inaccurate, misleading, or incomplete, or if we reasonably believe that your account has been compromised.
SuiteSeat offers multiple subscription tiers (e.g., Starter, Professional, Enterprise) with varying features and pricing. The details of each plan, including pricing, are available on our website and are subject to change. We will provide at least thirty (30) days' notice before any price increase takes effect for existing subscribers.
We may offer a free trial period for new users. At the end of the trial period, your account will be converted to a paid subscription unless you cancel before the trial expires. You will not be charged during the trial period.
All fees are billed in advance on a monthly or annual basis, depending on your selected plan. Payment is processed through our third-party payment processor, Stripe, Inc. ("Stripe"). By providing payment information, you authorize us to charge the applicable fees to your designated payment method. All fees are quoted in U.S. dollars unless otherwise stated.
Subscription fees are generally non-refundable except as required by applicable law. If you cancel your subscription, you will continue to have access to the Platform through the end of your current billing period. No prorated refunds will be issued for partial billing periods.
You are responsible for all applicable taxes, including sales tax, use tax, and value-added tax, associated with your use of the Platform, except for taxes based on SuiteSeat's net income.
You agree not to use the Platform to:
The Platform, including all content, features, functionality, software, text, images, graphics, logos, and trademarks, is owned by SuiteSeat, LLC or its licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purpose and in accordance with these Terms.
You retain ownership of all content, data, and materials you upload, submit, or transmit through the Platform ("User Content"). By submitting User Content, you grant SuiteSeat a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing and improving the Platform. This license terminates when you delete your User Content or your account, except where your content has been shared with others who have not deleted it.
If you provide any feedback, suggestions, or ideas regarding the Platform ("Feedback"), you assign toSuiteSeat all rights in such Feedback and agree that we may use and incorporate such Feedback without any obligation to you.
SuiteSeat facilitates payment processing between business owners ("Merchants") and their clients through integration with Stripe. SuiteSeat is not a bank, financial institution, or money services business. We do not hold, store, or process payment card data directly. All payment card transactions are processed by Stripe in compliance with the Payment Card Industry Data Security Standard ("PCI-DSS").
By using the payment features of the Platform, you agree to comply with Stripe's terms of service and any applicable payment network rules. SuiteSeat is not responsible for any errors, delays, or failures in payment processing caused by Stripe or any other third-party payment processor.
Merchants are solely responsible for the accuracy of the prices they set for their services, for collecting and remitting applicable taxes, and for complying with all applicable consumer protection laws in connection with the services they provide to their clients.
The Platform may integrate with or contain links to third-party websites, services, or applications, including but not limited to:
Your use of third-party services is subject to the respective third party's terms of service and privacy policies. SuiteSeat does not endorse, control, or assume responsibility for any third-party services. We are not liable for any loss or damage arising from your use of third-party services.
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to our data practices as described in the Privacy Policy.
If you are a Merchant using the Platform to collect personal information from your clients, you are responsible for ensuring that your data collection practices comply with all applicable privacy laws, including but not limited to the New York SHIELD Act, the California Consumer Privacy Act ("CCPA"), and the Federal Trade Commission Act. You must provide your clients with appropriate privacy notices and obtain any required consents.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SUITESEAT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
SUITESEAT DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED THROUGH THE PLATFORM. YOU ACKNOWLEDGE THAT YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK.
SUITESEAT IS NOT RESPONSIBLE FOR THE QUALITY, SAFETY, OR LEGALITY OF SERVICES PROVIDED BY MERCHANTS USING THE PLATFORM, NOR FOR THE ACCURACY OF MERCHANT LISTINGS OR THE ABILITY OF MERCHANTS TO PROVIDE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SUITESEAT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL SUITESEAT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TOSUITESEAT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree to indemnify, defend, and hold harmless SuiteSeat, LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights or privacy rights; or (d) any User Content you submit through the Platform.
You may terminate your account at any time by contacting us at [email protected] or through the account settings on the Platform. We may terminate or suspend your account and access to the Platform immediately, without prior notice or liability, for any reason, including if you breach these Terms.
Upon termination: (a) your right to use the Platform will immediately cease; (b) we may delete your account and User Content after a reasonable retention period; and (c) all provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
You may request a copy of your data prior to account deletion in accordance with our Privacy Policy and applicable law.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in New York County, New York.
Any dispute, controversy, or claim arising out of or relating to these Terms or the breach thereof shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in New York, New York. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND SUITESEAT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and SuiteSeat agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
If you believe that content on the Platform infringes your copyright, please send a written notice to our designated copyright agent at [email protected] containing: (a) a description of the copyrighted work; (b) identification of the infringing material and its location on the Platform; (c) your contact information; (d) a statement that you have a good faith belief that the use is not authorized; and (e) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
By using the Platform, you consent to receive electronic communications from us, including emails, push notifications, and in-app messages. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, in accordance with the federal Electronic Signatures in Global and National Commerce Act ("E-SIGN Act") and the New York Electronic Signatures and Records Act ("ESRA").
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at [email protected]. You may not opt out of transactional communications related to your account, such as billing notices, security alerts, and service updates.
SuiteSeat is committed to ensuring that the Platform is accessible to individuals with disabilities in compliance with the Americans with Disabilities Act ("ADA") and Section 508 of the Rehabilitation Act. We strive to conform to the Web Content Accessibility Guidelines ("WCAG") 2.1 at Level AA. If you experience any accessibility barriers, please contact us at [email protected] and we will work to provide the information or service you need through an alternative accessible format.
SuiteSeat shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, power outages, telecommunications failures, or internet disruptions.
These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SuiteSeat regarding the Platform and supersede all prior agreements and understandings.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
The failure of SuiteSeat to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent.SuiteSeat may assign these Terms without restriction.
The section headings in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions about these Terms of Service, please contact us:
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