Frequently Asked Questions

Quick answers to the most common questions about SuiteSeat.

General

Booking & Scheduling

Payments & Billing

Professionals & Staff

Booth & Suite Management

Marketing & Growth

Account & Settings

Troubleshooting

Can't find what you're looking for?

Our support team is ready to help with any questions.

We Value Your Privacy

We use cookies to enhance your browsing experience, provide personalized content, and analyze our traffic. Essential cookies are required for the site to function. You can choose to accept all cookies or customize your preferences. For more information, see our Cookie Policy and Privacy Policy.

Frequently Asked Questions

General

What is SuiteSeat?

Who is SuiteSeat designed for?

Is there a free trial?

What's the Founder Pricing offer?

Can I use SuiteSeat for multiple locations?

Is my data secure?

Can I export my data?

Booking & Scheduling

How do clients book appointments?

Can clients book multiple services at once?

How do I handle walk-in clients?

Can I set different hours for different professionals?

How does the waitlist work?

Can appointments sync with my personal calendar?

How do buffer times work?

Can I block off time on my schedule?

Payments & Billing

What payment methods does SuiteSeat support?

How do deposits and pre-payments work?

How are tips handled?

How does commission tracking work?

Can I sell gift cards?

How does booth rent collection work?

Can I create invoices?

Professionals & Staff

How do I add a new professional to my shop?

Can professionals see only their own appointments?

How do I track professional performance?

Can professionals manage their own schedule?

How do booth renters differ from employees?

Booth & Suite Management

How do I set up booth rentals?

Can I track lease compliance?

How do shared resource charges work?

Can I see booth profitability?

How do late fees work for rent?

Marketing & Growth

How do referral programs work?

Can I send automated marketing emails?

How does the loyalty program work?

Can I manage online reviews?

What is Direct Mail?

Account & Settings

How do I change my shop settings?

How do I reset my password?

Can I use Google Sign-In?

How do I manage notifications?

How do I cancel my subscription?

How do I add a cancellation policy?

Troubleshooting

Clients can't see available time slots

I'm not receiving booking notifications

Payment processing isn't working

Calendar sync isn't updating

My booking page shows the wrong information

I'm getting a 'redirect_uri_mismatch' error with Google login

Can't find what you're looking for?

We Value Your Privacy